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Welcome to The Institute of Technology Consulting. Our 25 years in the telecommunications and computer software industries include the design and implementation of voice over IP technology (VOIP), voice and data networks, customized Interactive Voice Response (IVR) applications, computer telephone integration (CTI), call centers, voice processing, unified messaging, automated attendant answering systems, automatic call distribution, call accounting and shared tenant services. Other areas of expertise include strategic planning, CASE tools and information resource management methodologies, consulting and education. Comprehensive training articles have been published in Datapro Research Corporation's Management of Telecommunications.

ITC's goal is to maximize the investment made by clients in technology. This is accomplished through user acceptance and education gained through involvement in the selection and implementation process. ITC's committment is to its clients and excellence. Success is measured based on the achievements of our clients. I invite you to browse our site and review our certifications, consulting and training offerings, unified communications, network services and client listing and experiences." Call us today or use our information request form to see how we can significantly impact your organization.

Pam Heschel
President / CEO
The Institute of Technology Consulting, Inc. | 25007 Lake Rd. Bay Village, OH 44140 | TEL/FAX (440) 871-8388
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ITC NEWS

ITC is a partner in the newly formed Virtual Office Institute, LLC (VOI).  Other partners in this venture include:  VSV Enterprises, Inc. and e-Work.com, Inc. from Atlanta, GA., pioneers in implementing Virtual Work programs for Fortune 500 companies. VOI offers assessment, education, software and consulting services for organizations implementing Virtual Work programs.

 

Lorain County Community College (LCCC) has engaged VOI to provide Virtual Work consulting services for the college and initial assessments for four other Lorain County organizations.  In March, LCCC will offer Virtual Work accredited classes for students.  Courses for both remote employees and managers will be offered by LCCC as part of this initiative. Additional information on LCCC's Virtual Work program can be found at: Lorain Community College .

 

ITC has partnered with The Active Network, Inc. for the implementation of a Customer Request Management (CRM)/311 system for The City of Cleveland.  This project will enable citizens of the City to dial 311 for all service requests.  This project will track and record all incoming service requests made to the City of Cleveland.  This state-of–the- art system will be implemented in phases to meet the schedule of the City.  ITC will assist with the benchmarking assessments, development and delivery of the customized training program and change management for the new 3ll Call Center.

 

Cuyahoga County’s Child Support Enforcement Agency (CSEA) has engaged ITC to assist with the implementation of their new VOIP call center.  In addition to providing project management, ITC will analyze the current configuration and auto attendant and provide recommendations for the streamlining of operations through the automation of some business processes.  The goal of this project is to provide callers solutions on their first call into the call center through the utilization of available technologies.

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